Frequently Asked Questions

Our flat fee service covers your collection kit, lab processing, and 3-way prepaid shipping.

Place your order and we’ll send a collection kit with prepaid return shipping and step-by-step instructions. After collection, follow the kit instructions and drop the package at UPS. Your completed order is returned to you by mail.

You can order at any time before delivery. We send the kit after purchase, and our customer care team can help if your timing changes..

Order as early as possible before your due date so your kit is ready when you need it. Most kits arrive within 3–5 business days..

Let your care team know that you plan to keep your placenta and follow the collection instructions included with your kit. For hospital-specific questions, please check with your care team directly..

Your kit includes a prepaid return label and step-by-step instructions. Once your package is ready, drop it at a UPS location and it will be sent to our lab via UPS Healthcare overnight cold-chain delivery service. Available to ship from all 50 states..

Pluscenta is a nationwide, lab-based placenta encapsulation service. You order a kit, follow the included collection and shipping instructions, send it with prepaid UPS return shipping, and receive your completed order by mail.

Each order receives its own unique kit code and is handled as an individual order from intake through return shipping. Your kit includes clear instructions, a tamper-evident container, insulated packaging, and a prepaid shipping label.

Most kits arrive within 3–5 business days. Order early when possible so your kit is ready before delivery..

Your kit is assigned a unique code when you register it. That code stays with your order throughout the process, and each order is handled individually. Each kit stays sealed, labeled, and processed independently — the capsules you receive are 100% yours.

After your kit arrives at our lab, most completed orders are returned within 7 business days. Shipping timing can vary by location..

The final capsule count varies because every placenta is different. Most orders yield approximately 100–160 capsules..

Your capsules are prepared from your own placenta and placed in plant-based HPMC capsules. Rice vinegar and organic ginger are used during processing. No artificial colors or preservatives are added.

You can request a refund before returning your kit. If we cannot accept an order or a shipping issue prevents completion, our customer care team will explain the available options. See our Refund & Shipping Policy for full details..

Your kit is assigned a unique code when you register it. That code lets our team identify your order throughout the process and provide updates when needed.

No, our service is currently only available in the U.S.

Please email us at info@pluscenta.com. We love to answer questions.