Terms of service

Terms and Conditions

Effective Date: Feb 27th, 2026

These Terms and Conditions (“Terms”) govern your use of the Pluscenta website and services.

Pluscenta is a brand operated by nubloom LLC (“Company,” “we,” “our,” or “us”). Certain laboratory and operational services may be performed by GenPlus Laboratories, an affiliated entity under common ownership.

By accessing or using our website and services, you agree to these Terms.


1. Overview

These Terms govern your use of our website, products, and services. By accessing our website or purchasing from us, you agree to comply with these Terms and all applicable laws and regulations.

If you do not agree to these Terms, you may not access the website or use our services.


2. Online Store Terms

By using this site, you confirm that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents to use this site.

You may not use our products or services for any unlawful purpose or violate any laws in your jurisdiction.

A breach of these Terms may result in termination of your access to our services.


3. Orders and Services

By placing an order with Pluscenta, you agree to provide accurate and complete information necessary for order fulfillment.

We reserve the right to:

• Refuse any order
• Limit or cancel quantities purchased
• Cancel orders suspected of fraud or misuse

Orders may be subject to verification before processing.


4. Product and Service Information

We make every effort to ensure that product descriptions and service information are accurate. However, we do not guarantee that all descriptions or other content are error-free.

Products and services may be modified or discontinued at any time without notice.


5. Pricing and Payment

Prices for products and services are subject to change without notice.

We reserve the right to modify or discontinue products or services without liability.

All payments must be authorized at the time of purchase.


6. Shipping and Fulfillment

Shipping timelines are estimates and may vary depending on location, carrier performance, and operational conditions.

We are not responsible for delays caused by shipping carriers or circumstances beyond our control.


7. Biological Specimens (Placenta)

By submitting a placenta or other biological specimen to Pluscenta, you authorize Pluscenta, nubloom LLC, GenPlus Laboratories LLC, and their affiliated service providers to receive, inspect, transport, handle, process, store, and dispose of the specimen as necessary to provide the requested services and comply with applicable health, safety, and regulatory requirements.

Once a biological specimen has been received by our laboratory or authorized processing facility, it cannot be returned to the customer under any circumstances. This includes, but is not limited to, situations where:

  • An order is canceled after the specimen has been received;
  • A refund is issued;
  • The specimen does not meet our safety or quality standards for processing;
  • The specimen cannot be processed for any reason; or
  • Processing has already begun or has been completed.

All biological specimens are handled in accordance with our laboratory protocols, applicable laws, and industry health and safety standards. When a specimen is determined to be unsuitable for processing, when processing has been completed, or when retention is no longer required, Pluscenta reserves the right to safely dispose of the specimen without further notice to the customer. By using our services, you acknowledge and agree that Pluscenta has no obligation to preserve or return any biological specimen after it has been received.


8. Returns and Refunds

Refund and cancellation policies vary depending on the product or service purchased.

Specific return, cancellation, and refund terms are provided at checkout and in any applicable service agreement.

For biological specimens, please refer to Section 7 (Biological Specimens). Once a placenta has been received by our laboratory, it cannot be returned to the customer, regardless of whether a refund is approved or processing is completed.


9. SMS Terms of Service

By providing your mobile phone number during checkout or kit registration and opting in, you consent to receive transactional SMS messages from nubloom LLC, operating under the Pluscenta brand. Certain laboratory services may be performed by GenPlus Laboratories LLC, an affiliated entity.

These messages may include:

  • Order confirmations
  • Shipping notifications
  • Return shipment tracking
  • Laboratory processing updates
  • Delivery confirmations

Message frequency varies depending on your order and service activity.

Message and data rates may apply.

You may opt out at any time by replying STOP. For assistance, reply HELP or contact info@pluscenta.com.

SMS consent is not shared with third parties for marketing purposes.

Consent to receive SMS messages is not a condition of purchase.


10. Accuracy of Information

We strive to ensure that the information on this website is accurate and up to date. However, we do not warrant that all content is complete, accurate, or current.

The materials on this site are provided for general informational purposes only and should not be relied upon as the sole basis for making decisions.


11. Third-Party Links

Our website may contain links to third-party websites for your convenience. We are not responsible for the content, privacy practices, or policies of any third-party websites.


12. Personal Information

Your submission of personal information through our website is governed by our Privacy Policy:

https://pluscenta.com/policies/privacy-policy


13. Prohibited Uses

You may not use this website or our services:

  • For any unlawful purpose;
  • To violate any applicable laws or regulations;
  • To transmit malware, viruses, or malicious code;
  • To collect or misuse personal information without authorization;
  • To interfere with or compromise the security or functionality of our website or services.

We reserve the right to suspend or terminate your access for any violation of these Terms.


14. Disclaimer of Warranties

We do not guarantee that our website or services will be uninterrupted, secure, timely, or error-free.

All products and services are provided "as is" and "as available," without warranties of any kind, except as required by applicable law.


15. Limitation of Liability

To the fullest extent permitted by law, nubloom LLC, GenPlus Laboratories LLC, and their affiliates, officers, employees, contractors, and service providers shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or relating to the use of our products or services.


16. Indemnification

You agree to indemnify, defend, and hold harmless nubloom LLC, GenPlus Laboratories LLC, and their affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising out of your violation of these Terms or misuse of our services.


17. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.


18. Termination

We reserve the right to suspend or terminate your access to our website or services, without prior notice, if you violate these Terms or applicable law.


19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles.


20. Changes to These Terms

We may update these Terms from time to time. Any changes become effective immediately upon posting on this page. Your continued use of our website or services constitutes acceptance of the revised Terms.


21. Contact Information

Questions regarding these Terms of Service may be directed to:

nubloom LLC
Operating Brand: Pluscenta
Laboratory Services: GenPlus Laboratories LLC

Email: info@pluscenta.com
Website: https://pluscenta.com