Privacy policy

Privacy Policy

Effective Date: Feb,27, 2026

Pluscenta is a brand operated by nubloom LLC (“Company,” “we,” “our,” or “us”). Certain laboratory services may be provided by GenPlus Laboratories LLC, an affiliated entity. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, place an order, or use our services.

1. Information We Collect

We may collect the following categories of information:

Personal Information

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment information
• Order details
• Kit registration information

Technical Information

• IP address
• Browser type
• Device information
• Website usage data
• Cookies and tracking technologies

Health-Related Information

If voluntarily provided during service registration, we may collect limited health-related information necessary to fulfill our services.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders
• Provide customer support
• Send order confirmations
• Send shipping and delivery notifications
• Provide lab processing updates
• Improve website functionality
• Prevent fraud or misuse
• Comply with legal obligations

We do not sell your personal information.

3. SMS Communications

If you provide your phone number during checkout or kit registration and consent to receive text messages, you may receive transactional SMS messages related to your order.

These messages may include:

• Order confirmations
• Shipping notifications
• Return tracking updates
• Lab processing updates
• Delivery confirmations

Message frequency varies by order.

Message and data rates may apply.

You may reply STOP at any time to unsubscribe.
You may reply HELP for assistance.

SMS consent is not shared with third parties for marketing purposes.

4. How We Share Information

We may share your information with trusted service providers including:

• Payment processors
• Shipping carriers
• Laboratory service providers
• Technology infrastructure providers

These providers are required to protect your information and only use it to perform services on our behalf.

We do not sell or rent personal information to third parties.

5. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no method of transmission over the internet can guarantee absolute security.

6. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Improve website functionality
• Analyze website traffic
• Personalize user experience

You may adjust cookie preferences through your browser settings.

7. Your Rights

Depending on your location, you may have rights to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of personal information
• Restrict certain processing activities

To exercise these rights, contact us using the information below.

8. Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

11. Contact Information

If you have questions regarding this Privacy Policy, please contact:

Email: info@pluscenta.com
Website: https://pluscenta.com